Policies, Returns, and Company Info
Clown Chakra is currently a one-human , outrageously impractical labor of love.
As it stands, I make, market, pack, and ship everything by myself (and I love it). While that may change later on, while in my beginning stages I humbly request occasional patience as I grow. My very best sometimes can’t match up to high-volume, high-capacity retailers, but that’s part of the charm, innit?
Shipping
Please allow 3-5 business days for packing and shipping (I might favorably surprise you).
The least-cost carrier with sufficient insurance is the one I typically go with. If you need something sooner, one of the perks of buying human to human is that the artist is present! Email me at keke@shopclownchakra.com and I will let you know what I can reasonably do.
Return Policy
Clown Chakra objects are made by hand, often one at a time, using natural stones, found materials, vintage elements, and other components with lives and personalities of their own. Slight variations, irregularities, tool marks, and evidence of the hand are part of the work, not defects.
That said, all I want is for you to know in your bones that your talisman item is yourssss.
Returns
If a piece isn’t right for you, please contact me at keke@shopclownchakra.com within 7 days of delivery. Once your return is approved, it must be postmarked within 14 days of the original delivery date.
To be eligible for return, the item must be unworn, unused, unaltered, and returned in its original condition and packaging. Returns sent without contacting me first cannot be accepted.
Customers are responsible for return shipping and for ensuring that the item reaches me safely. Original shipping charges are nonrefundable. I strongly recommend using tracked and insured shipping, as Clown Chakra cannot refund items lost or damaged in return transit.
Approved refunds will be issued to the original payment method after the returned item has been received and inspected.
Final-Sale Items
The following cannot be returned:
- Custom, commissioned, personalized, or altered pieces
- Earrings, for hygiene reasons
- Sale or explicitly marked final-sale items
- Gift cards
- Items that have been worn, used, altered, damaged, or returned outside the stated window
Please review all photographs, measurements, materials, and descriptions before purchasing. If you need another photograph, measurement, or clarification before ordering, contact me. I am genuinely happy to help.
Damage, Defects, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact me within 48 hours of delivery at keke@shopclownchakra.com with your order number and clear photographs of the item and packaging.
These situations are handled separately from ordinary returns. If the problem is mine, I will make it right through repair, replacement when possible, or a refund, including any necessary shipping costs.
Natural variations in stones and handmade characteristics that are visible in the listing photographs or described in the product listing are not considered defects.
Repairs
Because these objects are handmade, repair may be possible even when a return is not. If something happens to your piece after wearing it, contact me with photographs and I’ll let you know what can be done. Repair and shipping charges may apply depending on the circumstances.
